Scan Could Not Be Completed. Makes Sure the Computer Is Conected to the Printer and Then Try Again

Common error messages while scanning

Modify Information Transfer Method under Scanner Options from Memory Manner to Native Mode. Memory mode uses the same data transfer method as previous versions of Acrobat and scans directly to the computers retention. Native mode scans direct to file and is considered to be more compatible with a wider variety of scanners.

Change User Interface under Scanner Options from Hide Scanner'due south Native Interface to Bear witness Scanner'due south Native Interface. Show Scanner'due south Native Interface uses the same scanning method previous versions of Acrobat. It lets the scanner's driver operate the scanner. Hide Scanner's Native Interface attempts to use the twain driver direct. It tin eliminate mistake letters, especially when you are scanning multiple pieces of newspaper. If none of these solutions piece of work, then it'south sometimes necessary to use a workaround. See solution 8 under General troubleshooting tasks, or contact your scanner manufacturer for an updated commuter.

General troubleshooting tasks

Perform the post-obit tasks to determine if issues with the scanner, certain arrangement settings, or commuter bug cause the problem.

ane. Verify that the scanner works by scanning in another awarding.

Verify that the scanner works properly by scanning into another awarding (for instance, Microsoft Discussion) using the aforementioned settings that failed with Acrobat.

Notation:  Photoshop and Photoshop Elements don't always provide proficient results to test confronting. Scanner manufacturers develop software specifically for these products to reduce the likelihood of problems.

If the bug recur when you scan into another application, so contact the scanner manufacturer.

two. Browse using Windows Prototype Conquering (WIA) instead of TWAIN (Windows XP merely).

Acrobat supports Windows Image Acquisition (WIA) drivers. If your scanner supports both drivers, then select the WIA driver from the Device bill of fare in the Create PDF From Scanner dialog box. Scan the document.

iii. Install the latest scanner commuter.

If a TWAIN file is missing or damaged, and so Acrobat returns an error message when you try to browse using the TWAIN interface. Reinstalling the scanner commuter replaces the TWAIN file.

Contact the scanner manufacturer to obtain the latest driver. To reinstall the commuter, delete all files and folders that begin with Twain (for example, "Twain_32.dll") in the Windows or Winnt folder. So, restart Windows, and and so install the latest scanner driver co-ordinate to the manufacturer's instructions.

4. Restart your computer with startup items disabled.

Some applications can cause arrangement errors or freezes when running concurrently with Adobe Acrobat. Before starting Acrobat, disable other applications, including startup items (items that showtime automatically with Windows).

To disable startup items in Windows XP, do the following:

Choose Start > Run. Blazon msconfig in the Open box and then click OK.

In the System Configuration Utility dialog box, click the Startup tab, and and so select Disable All.

Click OK, and then restart Windows.

To reenable the startup items, practice the following:

Cull Start > Run. Blazon msconfig in the Open up box, and so click OK.

In the Organisation Configuration Utility dialog box, click the Startup tab, and then select Enable All.

Click OK, and so restart Windows.

5. Rescan the prototype using a different color mode.

Scanning into Acrobat in some color modes tin can crusade problems when using certain scanners. For instructions on scanning into Acrobat using a different color mode, see the documentation included with the scanner.

6. Specify the image size in the preview console of the scanner software.

If the scanned image is clipped or has the wrong dimensions, and then specify the epitome size in the preview panel for the scanner software. For instructions on specifying the paradigm size, encounter the documentation included with the scanner.

7. Log in with a new business relationship.

If you've successfully scanned into Acrobat before, then your user account could be corrupted, causing problems when y'all scan. Create a user account with administrative privileges, and then log in to Windows using the new account.

viii. Scan the paradigm into another application as a TIFFfile, and and so convert the TIFF file to a PDF file.

To convert a TIFF file to PDF, practice ane of the following:

• Drag the TIFF file onto the Acrobat icon.
• In Acrobat, choose File > Create PDF > From File, select the TIFF file, and then click Open.
• In the scanner software, impress the TIFF file to the Adobe PDF Printer.

Correcting page size when scanning

Some scanners don't written report "supported sizes" to Acrobat when Hibernate Scanner'due south Native Interface is selected in Scanner Options inside Acrobat 8. Switch the User Interface selection to Bear witness Scanner's Native Interface and select the page size from scanner application.

Negative prototype while scanning

If the image comes out negative (example, white paper becomes black), then select Invert Black and White Images in the Scanner Options. Endeavour to make the PDF again.

Mistake: Scanner not recognized

To ready the trouble, endeavor the steps below in the order. After each pace, check whether the problem is resolved; if not, follow the next step.

Cheque if the device is connected physically.

1. Check for the cables for e.g., USB cable, LAN cable etc. used to connect the scanner. Disconnect and reconnect the cables to brand sure the connections are proper.
2. Make certain the scanner is switched on and is not showing any fault message on its display (if whatsoever). In case of whatsoever error or if the scanner is stuck at some operation, restart the scanner.
   

Windows can have both TWAIN and WIA drivers installed. Similarly, Macintosh can take both TWAIN and ICA drivers. Effort to scan with whatever other scanner driver alternative (ICA, WIA or TWAIN) in case one doesn't work.

On Windows: Select any of TWAIN and WIA drivers on the scanner option screen in Acrobat equally shown in the screenshot beneath.



On Mac: Select any of TWAIN and ICA drivers on the scanner selection screen in Acrobat as shown in the screenshot beneath.



Verify if the scanner works with any other application:

1. There are some built-in and tertiary-party applications are bachelor for Windows and Macintosh with which you can try to use the scanner:
   1. For Windows, there is a software called TWACKER , a gratuitous TWAIN scanner driver examination utility. It is available for gratis. Only download and install it to see if your scanner is working or not.
   2. For Bone X, in that location is a pre-installed Image Capture Application utility which can be used to check if the scanner is working or not.
2. Alternatively, If you have any other application installed which uses scan functionality then you may use the same to exam that scanner is working as expected with that application.

If the scanner doesn't work with any application, then this confirms the fact that that scanner is not operation properly and you may contact the scanner manufacturer for the issue.


Restart organisation with start-up items disabled:


Some applications can cause arrangement errors or freezes when running concurrently with Adobe Acrobat. Earlier starting Acrobat, disable other applications, including startup items (items that first automatically with Windows).

To disable startup items in Windows, practice the following:

1. Quit all applications.
2. Cull Start > Run. Blazon msconfig in the Open box, and then click OK.
3. In the System Configuration Utility dialog box, click the Startup tab, and then select Disable All.
4. Click OK, and then restart Windows.

To re-enable the startup items, do the following:

1. Cull Beginning > Run. Type msconfig in the Open box, and then click OK.
2. In the System Configuration Utility dialog box, click the Startup tab, and and so select Enable All.
3. Click OK, and and then restart Windows.

Install latest scanner drivers, and then restart the system:

1. If a TWAIN file is missing or damaged, then Acrobat returns an error bulletin when yous try to scan using the TWAIN interface.  Reinstalling the scanner driver replaces the TWAIN file.
2. To reinstall the driver, delete all files and folders that begin with Twain (for example, "Twain_32.dll") in the Windows or Winnt binder. Then, restart Windows, and then install the latest scanner commuter every bit per the manufacturer'southward instructions or steps mentioned hither.
   

Fault: Scanner driver not found or invalid

To prepare the problem, try the steps below in the social club. After each step, check whether the trouble is resolved; if not, follow the adjacent step.

Install latest scanner drivers, and then restart the system:

1. If a TWAIN file is missing or damaged, so Acrobat returns an mistake bulletin when you lot attempt to scan using the TWAIN interface.  Reinstalling the scanner commuter replaces the TWAIN file.
2. To reinstall the driver, delete all files and folders that begin with Twain (for example, "Twain_32.dll") in the Windows or Winnt folder. So, restart Windows, and then install the latest scanner commuter as per the manufacturer's instructions or steps mentioned here.
   

Check if the device is connected physically:

1. Check for the cables for e.g., USB cable, LAN cable etc. used to connect the scanner. Disconnect and reconnect the cables to make certain the connections are proper.
2. Brand sure the scanner is switched on and is not showing any error message on its display (if whatever). In instance of any fault or if the scanner is stuck at some operation, restart the scanner.
   

Windows can take both TWAIN and WIA drivers installed. Similarly, Macintosh can have both TWAIN and ICA drivers. Endeavour to scan with whatever other scanner commuter alternative (ICA, WIA or TWAIN) in case one doesn't work.

On Windows: Select whatsoever of TWAIN and WIA drivers on the scanner selection screen in Acrobat as shown in the screenshot below.



On Mac: Select whatsoever of TWAIN and ICA drivers on the scanner pick screen in Acrobat as shown in the screenshot below.



Verify if the scanner works with any other application:

1. There are some built-in and third-political party applications are available for Windows and Macintosh with which you lot can try to utilize the scanner:
   1. For Windows, there is a software called TWACKER , a gratuitous TWAIN scanner driver test utility. Information technology is available for free. Only download and install it to see if your scanner is working or non.
   2. For Os X, there is a pre-installed Epitome Capture Application utility which tin can be used to check if the scanner is working or not.
2. Alternatively, If you accept whatsoever other awarding installed which uses scan functionality then y'all may use the same to test that scanner is working as expected with that application.

If the scanner doesn't work with any application, then this confirms the fact that that scanner is not functioning properly and you may contact the scanner manufacturer for the issue.


Restart system with start-upwards items disabled:


Some applications can cause system errors or freezes when running concurrently with Adobe Acrobat. Before starting Acrobat, disable other applications, including startup items (items that start automatically with Windows).

To disable startup items in Windows, practice the following:

1. Quit all applications.
2. Choose Beginning > Run. Type msconfig in the Open box, and then click OK.
3. In the System Configuration Utility dialog box, click the Startup tab, and then select Disable All.
4. Click OK, and and so restart Windows.

To re-enable the startup items, do the following:

1. Choose Start > Run. Blazon msconfig in the Open box, and and then click OK.
2. In the System Configuration Utility dialog box, click the Startup tab, and so select Enable All.
3. Click OK, and so restart Windows.

Error: Could non connect to the scanner

To fix the problem, try the steps beneath in the social club. Later each stride, check whether the problem is resolved; if not, follow the next stride.

Check if the device is continued physically:

1. Check for the cables for e.g., USB cable, LAN cable etc. used to connect the scanner. Disconnect and reconnect the cables to make certain the connections are proper.
2. Make sure the scanner is switched on and is non showing whatever error bulletin on its display (if any). In case of any error or if the scanner is stuck at some functioning, restart the scanner.
   

Windows can take both TWAIN and WIA drivers installed. Similarly, Macintosh can take both TWAIN and ICA drivers. Endeavour to scan with any other scanner driver culling (ICA, WIA or TWAIN) in case 1 doesn't work.

On Windows: Select any of TWAIN and WIA drivers on the scanner selection screen in Acrobat as shown in the screenshot below.



On Mac: Select whatsoever of TWAIN and ICA drivers on the scanner selection screen in Acrobat as shown in the screenshot beneath.



Verify if the scanner works with any other application:

1. There are some built-in and third-party applications are bachelor for Windows and Macintosh with which yous can try to utilize the scanner:
   1. For Windows, in that location is a software chosen TWACKER , a free TWAIN scanner driver exam utility. It is available for free. But download and install it to come across if your scanner is working or not.
   2. For OS Ten, there is a pre-installed Prototype Capture Application utility which can be used to check if the scanner is working or not.
2. Alternatively, If yous have whatever other awarding installed which uses scan functionality then yous may utilize the same to test that scanner is working as expected with that application.

If the scanner doesn't work with whatsoever application, then this confirms the fact that that scanner is not operation properly and y'all may contact the scanner manufacturer for the issue.


Restart system with showtime-up items disabled:


Some applications can cause system errors or freezes when running concurrently with Adobe Acrobat. Earlier starting Acrobat, disable other applications, including startup items (items that first automatically with Windows).

To disable startup items in Windows, do the post-obit:

1. Quit all applications.
2. Choose Showtime > Run. Blazon msconfig in the Open box, and then click OK.
3. In the System Configuration Utility dialog box, click the Startup tab, and then select Disable All.
4. Click OK, and then restart Windows.

To re-enable the startup items, do the following:

1. Choose Kickoff > Run. Type msconfig in the Open box, and so click OK.
2. In the System Configuration Utility dialog box, click the Startup tab, and and so select Enable All.
3. Click OK, and then restart Windows.

Install latest scanner drivers, and so restart the system:

1. If a TWAIN file is missing or damaged, and so Acrobat returns an error message when yous try to scan using the TWAIN interface.  Reinstalling the scanner commuter replaces the TWAIN file.
2. To reinstall the commuter, delete all files and folders that begin with Twain (for example, "Twain_32.dll") in the Windows or Winnt folder. Then, restart Windows, and so install the latest scanner driver as per the manufacturer'south instructions or steps mentioned here.
   

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Source: https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html